Return Policy

We have a 14 days return policy. Return must be made within 14 days of receiving the item. Anything after the duration will not be accepted. 

Return is only eligible if there is a defect in our merchandise or the wrong merchandise is being shipped. Do note that your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

No exchange for an item that does not fit as the measurements are clearly provided on our platform. Please allow a 1-3 cm difference due to manual measurement.

To start a return, you can contact us at enithinkcompany@gmail.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

It’s important that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options. 

You can always contact us for any return questions at enithinkcompany@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products/ accessories). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via store credits. We will not provide any form of cash refunds to purchases made through https://enithink.com/.